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> Fundamentals of Supervision and Management
 If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.
You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.
You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.
Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.
This course includes a knowledgeable and caring instructor who will guide you through your lessons, facilitate discussions, and answer your questions. The instructor for this course will be Patricia Adesso.
 Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.
To purchase this course, click the Enroll Now button below:
Requirements:
Internet access, e-mail, the Microsoft Internet Explorer or Mozilla Firefox Web browser, and the Adobe Flash and PDF plug-ins (two free and simple downloads you obtain at http://www.adobe.com/downloads by clicking Get Adobe Flash Player and Get Adobe Reader).
Syllabus:
All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. You do not have to be present when the lesson is released, but you must complete each lesson within two weeks of its release.
A new section of each course starts on the second or third Wednesday of each month. If enrolling in a series of two or more courses, please be sure to space the start date for each course at least two months apart.
| Week One |
| Wednesday - Lesson 01 |
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.
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| Friday - Lesson 02 |
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager?
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| Week Two |
| Wednesday - Lesson 03 |
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.
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| Friday - Lesson 04 |
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers.
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| Week Three |
| Wednesday - Lesson 05 |
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.
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| Friday - Lesson 06 |
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland.
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| Week Four |
| Wednesday - Lesson 07 |
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.
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| Friday - Lesson 08 |
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment.
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| Week Five |
| Wednesday - Lesson 09 |
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.
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| Friday - Lesson 10 |
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life!
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| Week Six |
| Wednesday - Lesson 11 |
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.
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| Friday - Lesson 12 |
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.
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To purchase this course, click the Enroll Now button below:
Student Reviews:
"A great course and very well presented. The topics coverd were very interesting and extremely helpful. I have greatly benefited form this course and look forward to taking the next level. Thank you."
"Great learning experience -will use in my daily supervisor role."
"I am lucky right now because my manager has been a mentor for me. He is ready to retire and not looking to move up in the company, so he has really taught me a lot of things that I have read in this class so far. It is funny as I read through the course how much of this we have discussed. This course has been some of the best reading I have done in a while."
"I am really glad I found this course, and think it will benefit me greatly in my future. I was very impressed with the whole course. Very well done, and I would DEFINITELY recommend this to others."
"I liked the personal examples of the instructor that were included. It made it very helpful to hear about real examples. I am recommending this course to my boss and will be taking part 2."
"I really enjoyed this class and I printed out all my lessons and supplementary material. It really help to have something to refer back to. Please continue to offer these type of classes. I will get enrolled in others. They were great and convenient for a wife,full time employee, and mother of 3."
"I really learned a lot with this course. It was very interesting and everything seemed to be so true. I really took notice with the items the instructor was talking about and saw these things to be true in my work place. I really feel that I have an extra "boost" to be a great supervisor. Thanks for the course and I look forward to taking the next one."
"I've been involved in project engineering for a couple of years now. This course was able to structure the things that I'm dealing with on a day to day basis in an educational form for me. It will be of good help for my current job as well as for future jobs in higher management. Thanks and I'm looking forward to Fundamentals of Supervision and Management II."
"Taking this course was the best decision of my professional career! I found that I was able to apply the lessons almost immediately to my work life. I also found myself paying more attention to my interaction with my family members. I'm glad I registered for the second part of this course. I can't wait for it to start."
"The course satisfied my needs in the current position I work in. It gave me some additional tools and background information that will assist me daily. Thank you for the excellent course."
To purchase this course, click the Enroll Now button below:
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